Schedule a free consultation with one of our Jewellery Experts. We offer both in-store and virtual appointments.
Visit us at your nearest store. The team will be on hand to discuss your design needs in a welcoming and educational environment.
Get expert advice in the comfort of your own home and at your convenience with a consultation via WhatsApp, video or voice call.
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We are transparent about costs and lead times. Our customers save up to 60% compared to traditional jewellers with us.
We create a unique piece of jewellery with you, not sell a pre-made product to you.
We help you build the best design for your needs, taste and vision with expert advice online and in store.
All our diamonds and gemstones comply with international standards of sustainability and are independently certified.
We purchase our diamonds and gemstones from recognised diamond trading centres around the world. They are located in Beijing, Mumbai, Antwerp, Johannesburg, New York and Tel Aviv. Each trading centre is dedicated to trading only ethically sourced diamonds in line with the Kimberley Process Certification Scheme and other various global institutions.
If you would like more information regarding how we source our diamonds, please contact us on 02 8310 6291.
You can find 15+ Austen & Blake shops across the UK including one in London, Manchester, Edinburgh, Glasgow, Dublin and Leeds. Click here to view all of our stores.
Did you know that we offer online consultations? If you can't find a shop near you, book a virtual appointment to speak to one of our Diamond Experts who will be able to help you find the perfect jewellery - for free!
The jewellery industry is stuck in the past, we’re here to do things differently.
Before Austen & Blake, there were two choices: over-priced luxury pieces or cheaper off-the-shelf styles. With us, there are no compromises.
We offer the best of both worlds—custom-made jewellery, exclusive customer care and great value for money.
Yes, for all of our UK orders we offer Free Delivery with Royal Mail or DPD. The service is Next Day from when the parcel has been shipped. All parcels require a signature at the time of delivery and are fully insured until they are signed for. If for any reason your parcel is unable to be delivered, it will be returned to the local sorting office. You will need to provide a form of identification to pick up your order at this stage.
If you have any questions on this, contact us on 02 8310 6291.
We are confident that your order will be safe as we use the leading, most-trusted delivery companies. For further peace of mind, your jewellery is insured in the event of loss, theft or damage, until it is signed for.
If for any reason, you wish to return your order, it is your responsibility to insure your jewellery during transit. We do not accept any responsibility for any items that are lost during transit on the way back to us.
If you would like to discuss this matter further, contact us on 02 8310 6291 or email [email protected].
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